Our surfaces and products are
not designed or built to be used structurally unless specifically
discussed and stated on the invoice.
We do not recommend standing or sitting on our work surfaces.
Alterations to products due to variations from supplied information
will be chargeable to the client.
Damaged goods will be replaced as quickly as possible. All
replacement of damaged products will require at least the
same manufacturing lead time as applied to the original order.
All estimated project production times are based on scheduled
start dates. Start dates are scheduled once the deposit has
been paid and cleared.
(Production time average 5-8 weeks).
Concreations accepts no liability for direct or indirect losses,
costs or penalties resulting from delayed deliveries or delays
caused by the replacement of damaged products.All information
is provided in good faith and is subject to change without
Any sample provided is to be seen as a guide and not a guarantee
of the final products appearance.
Due to the nature of the material, manufacturing, curing and
finishing processes each item produced will be unique and
individual in appearance. Efforts will be made to produce
continuity for items of a single project or order where applicable
but can not be guaranteed. Variations in product appearance
and colour, hair line crazing, flecking, pitting, dappling
and texture are considered to be part of the natural beauty
of the material and are not seen as defects.
Slurry filling of voids is normal. In situations where efflorescence
has occurred and is not wanted, efforts will be made to remove
the mineral deposits.
The use of sealers to protect the surface does not constitute
a guarantee that the surface will not stain/etch or allow
liquids to penetrate.
Sealers are used to help prevent staining and liquid penetration
by providing the client time to clean away staining material.
It is the client’s responsibility to remain diligent
in the removal of possible stain causing or penetrating substances.
Sealers will provide no protection against acid attack.
Sealers can be damaged and may need to be periodically re-applied,
this is especially relevant to product which are submerged
e.g. Basins, bath tubs and water features.
Concrete floors and tiles are subject to influences
outside the control of Concreations. Whilst every effort will
be made to prevent the occurrence of cracks, scratches, wearing,
staining and other undesirable effects, no guarantee is provided
or implied against such occurrences.
Concrete sinks, baths etc. may require a topical sealer to
help protect the concrete surface from water ingress. Dissolved
minerals in the water supply may alter the appearance of the
The quality of the materials, the surface finish and levels
achieved during the laying of the concrete floor prior to
grinding and polishing will directly affect the resulting
finished surface. (Please discuss with us your requirements
prior to beginning the project).
Concrete floors may require sealing once ground or polished.
Sealing of the surface will incur an additional fee depending
on the finish/sealer required.
Concreations cannot be held responsible for defects in the
ground or polished surface due to poor or unsuitable materials,
workmanship or surface preparation.
All products remain the property of Concreations until full
and cleared transfer of payment has occurred and the product
has been signed for prior to unloading on delivery. Payment
terms for products require a 60% non-returnable deposit at
the time of order.
Final payment of the remaining 40% is to be made (and cleared)
on or prior to the date of delivery.
Payment in cash is possible with prior agreement.
Interest of not more than 10% APR of the total unpaid amount
will be added to the bill at the beginning of each week after
the lapsed payment date. Estimates and quotations given remain
valid for 30 days.
The date of commencement of any project will be declared only
after all the required dimensions and project details have
been agreed in writing by the client, Concreations Terms and
Conditions have been signed and returned to Concreations and
full payment of the deposit has been made.
The commencement date will be used to calculate the expected
Any delays outside the control of Concreations may result
in alterations to the scheduled times allocated for production
Delivery dates and times will be adhered to wherever possible
but cannot be guaranteed and do not constitute a contract between
the purchaser and Concreations.
Curbside delivery with one driver is standard. Products should
be inspected and signed for prior to unloading. It is the client’s
responsibility to fully inspect products prior to signing for
Any damaged products should be indicated to the driver/courier
prior to unloading. Concreations should be made aware of any
issues relating to products purchased immediately.
Once delivered to curbside and signed for the client is responsible
for the product unless otherwise agreed in writing by Concreations.
Any damage caused to the product once delivered is entirely
the client’s responsibility. Concreations will not consider
any claim once fitting has begun.
Any damage or injury caused directly or in-directly to property
or individuals once the product has arrived at the delivery
address and is signed for is entirely the client’s responsibility.
Client to provide sufficient labour to unload goods. Standard
projects require a minimum of 3 strong people (Please ask for
recommendations in relation to your project).
Unloading (and loading) of products at the delivery address
should be completed in good time, normally within 30 minutes
Concreations reserves the right to charge a waiting fee of not
more than £30 per half hour applicable at the beginning
of each half hour after 45 minutes has elapsed from the time
of arrival at the delivery address.
If for any reason any item is not unloaded within 2 hours of
arrival at the delivery address, the item will be returned to
Concreations. Where Concreations is not at fault, an additional
transportation charge of not more than 20% of the original total
order invoice price will apply.
Concreations reserves the right to charge storage at a rate
of not more that 20% of the original total order invoice price
for every seven day period of storage, applicable at the start
of each seven day period, commencing on the date of return.
All additional fees are to be paid in full prior to redelivery.
If, through no fault of the company, products are not redelivered
within 2 months of return to the company, Concreations reserves
the right to dispose of the products as it sees fit.
ACCESS – TEMPLATING & FITTING
Parking (or parking permits) to be provided on or close to
site where required. Standard local parking or Congestion
fees are to be met by the client if applicable.
Deposits must be paid and cleared prior to templating.
All surface areas in need of templating should be cleared,
have clear surrounding access, be of sound construction and
at the proposed final height of the surface. Additional call
out fees will be charged if additional trips to site are required.
It is the client’s responsibility to ensure that all
specific details such as size of overhangs, angles, positions
of knock-outs for hobs, sinks, taps etc. are clearly understood
by a representative on site and are reflected in the position
and construction of units/carcasses on site. The provision
of accurate drawings prior to templating is highly recommended.
Manufacturer’s templates or specific dimensions for
all knock-outs are to be provided at the time of templating.
Unskilled assistance may be required subject to the project.
Duration for templating varies according to the project, it
is the clients responsibility to ensure the site remains open
until templating is completed.
Fitting constitutes the positioning and securing of the concrete
products to an existing sub structure and making good the
All measurements indicated may be subject to variation +5mm
or -5mm. Fitting gaps of up to 5mm on all wall facing edges
and joints is normal practice. Vertical deflection of 1.5mm
per linear meter may occur in some situations.
It is the client’s responsibility to provide sufficient
sub structure and fixing support for products purchased (carcases,
wall fixings etc.)
We recommend supporting structures be stable and strong enough
so as to provide continuous contact support for the entire
Where the client has requested the services of Concreations
to fit the product. Concreations will only be responsible
for their own actions and labour. Where part or all labour
is provided by the client, liability for any damage remains
with the client.
All sub-structures should be prepared and cleared, have clear
surrounding access, be of sound, suitable construction and
be at the proposed final position of the product.
Alterations or additions to supporting structures are not
the responsibility of Concreations.